• Attorney General Martha Coakley's office is investigating the quality of utility services in Massachusetts following recent power outages.
• Coakley's review will look at the metrics and standards being provided to regulators to determine whether or not they are adequate.
• At the end of the review, her office will make recommendations to the state's Department of Public Utilities.

From the article:

Attorney General Martha Coakley has begun a review of standards used to measure the overall service quality of utility companies to determine if they are adequate, in light of recent massive power outages that left thousands without power across the state.

Currently, utility companies are evaluated yearly by a set of service quality standards under the Department of Public Utilities. ...