POWERCONNECT.AI, the leading provider of AI-powered customer engagement solutions for the energy and utility industry, today announced it will be collaborating with SoundHound AI, a global leader in voice artificial intelligence. Together, the companies are launching a new era of real, intelligent, and omnichannel voice experiences designed specifically for utilities. 

Why Voice? Because It Still Reigns Supreme. 

Despite the rise of digital channels, voice remains the #1 preferred method for customers engaging with their utility providers. Whether it’s to report an outage, understand a high bill, make a payment, or request a service transfer—customers still want to talk. With this partnership, utilities can now automate voice interactions across the entire Meter-to-Cash journey, while delivering an intelligent, personalized experience for both customers and agents. 

Voice That Actually Knows Your Utility 

By combining SoundHound’s advanced Amelia conversational AI platform with POWERCONNECT.AI’s domain expertise and deep CIS/Billing system integrations—including Oracle, SAP, Hansen, and more – the new solution doesn’t just answer questions, it takes action. From balance inquiries to payment plans, enrollments, detecting usage patterns, rate plan changes, and outage updates, it’s all automated inside the systems where the data lives. 

Key Benefits: 

Natural Voice Automation – Power real-time conversations for both inbound and outbound use cases 
Smart Notifications – Proactive notifications reduce inbound calls and enhance engagement with real-time voice and messaging for billing, energy tips, outages, and more 
Seamless CIS/Billing Integration – Deep hooks into Oracle, SAP, Hansen, and more—no toggling, no delays 
24/7 Multilingual Voice Support – Around-the-clock service for customers and field teams in any language 
AI Agent Co-Pilot – Real-time transcription, smart suggestions, and next-best actions to guide every call 
True Omnichannel Reach – Voice, IVR, mobile apps, chat, web—connected experiences, wherever your customer starts 
 

“Utilities don’t need another chatbot. They need real voice, trained on their business and powered by utility-specific intelligence,” said Steve Dawson, Founder & President of POWERCONNECT.AI. “Together with SoundHound, we’re delivering just that and bringing voice to life in a way that actually works for the modern utility.” 

“We’re thrilled to collaborate with POWERCONNECT.AI and work with a team whose deep expertise in the utility industry is second to none. The company’s proven track record is as a true accelerator for innovation in the space," said Michael Fink, Director, Utilities and Energy at SoundHound AI. "By joining forces, we’re not just advancing technology—we’re transforming how utilities deliver customer support by driving both operational excellence and a seamless customer experience.” 

Come meet SoundHound AI and POWERCONNECT.AI at the upcoming IUCX Innovative Utility CX Conference on May 6th at the Phoenix Convention Center and see how they are taking voice to the next level, leveraging the AI 360 Agent & Customer Platform to empower agents and enhance customer experiences with more personalization.