As 2024 unfolds, we’re on the cusp of a transformative era where artificial intelligence (AI) is pivotal. TMG, an RIA company, a trusted Energy and utility industry advisor, is excited to announce a strategic partnership with powerconnectAI Inc., a startup and pioneer in Generative AI technology. This collaboration will fuse TMG’s deep industry insights with powerconnectAI’s innovative AI tools, revolutionizing customer engagement and enhancing clean energy solutions and other related service requests.
This partnership will transform customer engagement by providing comprehensive tools to streamline processes and improve user experience. Our objective is to swiftly adapt to market shifts while maintaining the highest levels of customer satisfaction. powerconnectAI’s versatile platform extends beyond clean energy, offering automation and voice-activated chatbot technology that revolutionizes customer interactions across multiple sectors and will bridge the gap between customers and service providers with AI Agent Assistance and a Self-Service Advisor, ensuring seamless communication across all channels.
Steve Dawson, Founder and CEO of powerconnectAI, emphasizes this approach as a significant step towards connecting customers with their service providers by providing the right information at the right time and adding a personal touch through more significant insights to either the customer or agent. His goal is that through their tool, they will be able to accelerate clean energy adoption, marking a new era in customer experience.
TMG is committed to meticulous use case definitions, seamless customer journey mapping, and robust CIS/Billing integration. Our joint solution offers personalized support across voice, email, documents, and chat, guaranteeing adaptability and service excellence. We aim to empower utilities with AI-driven tools to effortlessly manage complex inquiries, leading to improved satisfaction and reduced operational costs. powerconnectAI’s platform catalyzes this change, enhancing engagement and team capabilities, ready to address the dynamic needs of diverse industries.
Mario Bauer from TMG commented, “This initiative is not just about adopting new technology; it is about transforming how customers interact with and understand their service providers. Our goal is to ensure that we can facilitate a deeper connection and comprehension through our collaboration, ultimately driving more informed and personalized customer experiences. With powerconnectAI and their enhanced knowledge base and Generative AI, they bring a new twist to the game by leveraging an easy entry point to enhance current technology stacks, providing greater value while retaining the functionality of older legacy systems.”
Together, TMG and powerconnectAI are setting new benchmarks for customer engagement and operational efficiency, leveraging the transformative power of generative AI for a brighter, more interconnected future. Connect with us at upcoming events and discover the future of energy and customer service.
By volume, TMG is North America's largest Oracle Utility CIS system integrator, with over 100 projects to date, including at least 15 ongoing implementations, upgrades, and managed services projects. A professional services firm, we work with utilities to plan, develop, implement, and manage their ecosystem of digital technology solutions and service providers.
Over the past 30 years, TMG has worked with more than 300 utilities, matching their business needs with digital solutions, systems integrators, and implementation services to maximize the value of their customers and optimize and de-risk their IT investment. TMG brings deep experience across all major IT domains, including CIS, Metering, Asset Management, Work Management, Resource Planning, and ERP environments. TMG’s clients include utilities of all sizes, providing water, gas, electricity, and municipal services in regulated, competitive, and public power markets. Our Oracle CIS conversion services practice (formerly MAK Solutions) is a part of every Oracle CCS implementation, and TMG has the largest off-shore Oracle CIS support organization (> 700 resources in India and the Philippines).
About PowerconnectAI Inc.
Established on November 1st by visionary entrepreneurs with deep roots in energy and customer experience, powerconnectAI stands at the forefront of AI-driven customer interaction. Its technology revolutionizes how customers engage with clean energy programs, offering personalized and intuitive communication that boosts satisfaction and participation. With a history of curiosity and innovation, powerconnectAI is committed to filling a critical gap in the market, leveraging unique insights to craft the future of energy and customer engagement.