Walsall, U.K. – Aptumo, the next-generation CIS (customer information system) and billing solution for the global water utilities industry, will be a Gold Sponsor of CS Week. This much-anticipated annual event is the premier customer service conference for utilities in North America and will be held at the Phoenix Convention Center in Phoenix, Arizona, May 2-6, 2022.

Aptumo, which currently bills 15 million households in the U.K. and Australia, is launching in the U.S. market and will introduce its CIS and customer billing platform to over 2,000 utility professionals and industry partners from around the world at CS Week 2022. 

Developed by Echo Managed Services, Aptumo is part of South Staffordshire Plc (SSPlc) which operates two regulated water utilities, offers the water sector a range of services and software solutions, and is backed up by over 170 years of water sector experience. Echo has been the U.K.’s water utility customer management and billing market-leader for over 20 years and currently provides billing and customer management services to over one-third of all British water utility companies. 

Aptumo empowers water utilities to automate manual processes, to enhance customer self-service capabilities and to accelerate digital transformation. Built on the Salesforce platform, the easy-to-use and cost-effective software provides world-class out-of-the-box security, performance and governance. The flexible and highly configurable platform enables utilities to seamlessly integrate various systems and to easily adapt to the changing needs of customers, employees and stakeholders.

It also eliminates the costly and inefficient requirement for continued system maintenance and vendor support which is a frustrating characteristic of many legacy systems. Compared to current CIS and billing software options, Aptumo’s modern and scalable platform reduces outsourced development needs by more than 50% allowing for greater agility and control over configuration changes.

In addition to sponsoring CS Week, the Aptumo team will host a 60 minute CS Week Conference Workshop, “Aptumo – Next Generation CRM and Customer Suites: Whys, Results and Learnings” on Thursday May 5, at 9:30 a.m. in Room 130. Phil Newland, Group CEO of SSPlc, will share key insights on how to leverage modern CIS products and will showcase Aptumo’s next-generation water utility CIS and billing solution. Some of Aptumo’s current customers will also be on hand to discuss their implementation journeys and the benefits the platform has brought to their businesses. 

For a one-on-one demonstration, or to learn more about how Aptumo can help water utilities revolutionize customer billing, visit booth #625. 

“Aptumo has already generated significant interest in the U.K. and Australia. Implementations, on-going and live, across both geographies have delivered significant business improvement outcomes,” said Monica Mackintosh, managing director at Aptumo. “We are thrilled to be bringing our solution to the U.S. market, and we ​​look forward to sharing and discussing innovative best practices and the future of utility billing with our fellow delegates.”