Dive Summary:
- Friday, the Public Service Commission (PSC) demanded that FirstEnergy turn over monthly reports about its billing, meter reading, and customer service practices at two of the company's West Virginia subsidiaries.
- PSC began investigating FirstEnergy's billing practices in June after receiving a wave of customer complaints from its Monongahela Power and Potomac Edison units serving 520,000 customers.
- The commission wants reports on the percentage of customers getting two or more consecutive bills based on estimated power consumption, rather than meter results. The commission will also monitor monthly meter reader employment levels, the type of customer complaints received, the percentage of complaints resolved, and the number of customers placed on deferred payment.
From the article:
“Once the commission receives and reviews the first two months of reports, it plans to hold public comment hearings on the matter in FirstEnergy service areas across the state. “
