Dive Brief:
- NV Energy has selected Bidgely to help it personalize offerings and reinvent its home assessment, leveraging the company's cloud-based machine learning tools to improve customer experiences.
- The Nevada utility will utilize several services offered by Bidgely including appliance disaggregation, home assessment surveys, a field auditor tool, and customer service enhancements.
- Bidgely says it offers energy consumption information for nearly every major household appliance through its cloud-based system. Utilities have increasingly partnered with the company, which now claims more than 2 million customers.
Dive Insight:
Bidgely has more than two dozen utility customers and continues to expand its offerings and cloud-based capabilities, which will give NV Energy the opportunity to test artificial intelligence and machine learning.
"Home assessments are a key avenue for utility consumer engagement," Abhay Gupta, founder and CEO of Bidgely, said in a statement.
Gupta said that by using disaggregation, Bidgely's systems know what appliances are in the home, and their relative cost and efficiency. That knowledge "really changes the nature of the survey and the experience for the customer," said Gupta.
Customers are more invested when the process includes itemization, similar home comparisons, and personalized tips, Bidgely said, and data collected also powers a field auditor version of the assessment, guiding the auditor and enabling them to add custom tips.
As Bidgely's business has grown, so has the company's funding. Last month, Bidgely announced the closing of a $27 million Series C round of financing, which the company said was the largest round of investment to date for energy disaggregation technology. Investors included Georgian Partners, Khosla Ventures, E.ON, and innogy
