Dive Summary:
- Scammers pretending to be Duke Energy customer service agents went so far as to target Duke employees, the Durham police reported.
- Police issued a warning about the scam in March involving a caller telling the target that his or her electricity would be turned off immediately if a payment was not made. The caller then pushed the target to purchase a prepaid credit card. The scammer then gathered key information and transferred money within minutes.
- Duke Energy has issued a fraud alert and prevention tips to customers.
From the article:
"Duke Energy only charges convenience fees for payments using its automated phone system, one-time payments made through its website and at select authorized pay agents. The company does not charge extra fees for paying bills by mail or through customers’ online banking services."
