Dive Summary:
- Dominion Virginia Power and North Carolina Power have bolstered their online resources for power outages notifications and status reports with desktop, smartphone and other mobile options for customers.
- Customers will need general information to access their accounts via www.dom.com and can then view their account data or update the utility on service interruptions.
- Previously, customers had to enroll in the web program to view or report outage information, but now they can do so simply by visiting the website.
From the press release:
"Accurate and timely information is important, especially when your power is out," said Gianna C. Clark, vice president, customer service operations. "The sooner we know there is a problem, the quicker we can respond. Whatever works best and is most convenient for the customer – smartphones, mobile and tablet devices, personal computers or telephone – works best for us, too." ...