Dive Summary:

• Baltimore Gas & Electric (BGE) has launched a suite of online tools that allow its customers to report an electric outage, alter their service, and view an enhanced outage map.
• In addition to the online tools, BGE has launched a mobile touch version of the site, allowing users to connect via mobile devices such as smart phones and tablets.
• A BGE spokesperson said that a primary concern for the app was the capability for customers to more efficiently track power outages in their area.

From the article:

Jeannette M. Mills, BGE vice president and chief customer officer explains, “Our new online tools provide customers with more options for connecting and doing business with us. We understand that some customers prefer to do business with or contact us using their mobile phone or via our website. Customers also expressed an interest in seeing more information on our outage map. Our new suite of tools, which features an enhanced outage map and a mobile touch version of our website, helps us enhance customer satisfaction and deliver on our customers’ expectations. We encourage customers to take advantage of these new offerings as we continue to explore opportunities to expand our online offerings in the future.” ...