The utility industry has wanted tools to reduce customer energy use during hot days. Despite this, demand response initiatives have not changed much over the past 35 years- they still center around cutting air conditioners off at peak load times. As we move forward, ensuring customer buy-in will mean considering customer needs over grid needs.

In this playbook, we look at advances in technology past the smart thermostat that will read a home’s environment, weather conditions, and customer preferences in order to reduce demand and maintain customer comfort. 

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